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The Infinite Scroll
Everyone is busy all the time. We have made busyness performative, an impression of success and an entertainment for busy minds. Because our busy often involves others we have made busy virally...
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The Surprising Power of Work to Rule
Knowledge work is not a production line. Don’t expect linearity of time and output. Working flexibly can have surprising benefits for productivity. Most people equate work time with progress. That’s...
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The Fake-Industrial Complex
I started writing a message last night. Auto-correct changed fame to fake. I was left with the words ‘fake industrial complex’ and I had to admit it was right. We have moved right through a...
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The Better Angels of Purpose
Putting an intention out into the world The purpose of poetry is to remind us how difficult it is to remain one person, for our house is open, there’s no keys in the doors, and invisible guests come...
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Why Employee Experience?
How did I become an advocate for employee experience, ways of working and workplace technology? I started trying to improve customer experiences. Again and again in the work of making better customer...
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Microsoft Co-pilot
This week Microsoft announced Co-pilot for Microsoft 365. The Large Language Model capabilities of AI that have been so widely hyped will now be available to everyone as a productivity assistant in...
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The Shadow Side of the Hype Cycle
‘They paved paradise and put up a parking lot’ The benefit of the hype around large language models is the indirect way it is reminding us that the skill shortage has always been the ability to ask...
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Lessons from a Metricated Life
This year I planned to run a test of a measured life. With great enthusiasm I started journaling on 1 January using a bullet journal approach that others had recommended. Each month I created a table...
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It’s the People
Photo by fauxels on Pexels.com For more than five years I have worked with an experienced and extraordinary team of engineers at both LanternPay and now HICAPS. A common moment of surprise in those...
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Overturn the Table
Not where power resides One of the illusions of management is that there is a room where the big decisions get made. We have lots of expressions that make reference to this: Seat at the table In the...
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